Email Address
extradeoutlet@gmail.com
Self-Collection
Address:
195 Pearl's Hill Terrace
#03-57 Singapore 168976
Self Collection Hours:
Saturday & Sunday
11:00 AM – 6:00 PM
By appointment only
(WhatsApp to arrange).
+65 9851 1287
Frequently asked questions
What is the return policy?
Returns are accepted within 7 days of receiving your order, provided the item is in its original condition, unworn, and with original packaging.
Do you offer self collection?
Yes, self collection is available at:
195 Pearl's Hill Terrace #03-57 Singapore 168976
Collection hours:
Saturday & Sunday
11:00 AM – 6:00 PM
Collection is by appointment only. Please WhatsApp us to arrange your collection time.
What happens if my item is damaged after delivery?
Once the parcel has been delivered, La Graine Pearl is not responsible for any damages or loss.
How should I care for my pearls?
Pearls are a precious natural gem often known as the “Queen of Gems” for their timeless elegance. To maintain their beauty:
• Gently wipe your pearls with a soft cloth after each use
• Store them separately in a soft pouch or jewelry box
• Avoid exposure to perfume, chemicals, and cosmetics
Should pearls be professionally maintained?
Yes, professional cleaning and restringing from time to time can help preserve their beauty and ensure they remain in excellent condition for many years to come.
How much does shipping cost?
• Free shipping for orders above S$80
• Flat rate of S$5 for orders below S$80